Returns and Refund Policy
At Metal Polishing Supplies UK Ltd, we aim to ensure our customers are satisfied with every purchase. However, if you are unsatisfied with your item or encounter any issues, we’re here to help.
1. 30-Day Return Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
1.1 Eligibility for Returns
- Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
1.2 How to Start a Return
- Contact us at service@metalpolishingsupplies.co.uk to initiate your return.
- Once your return request is approved, we’ll send you a link to start your return and print a return shipping label (if applicable) and detailed instructions on how to send the package back.
- Please note: Items sent back to us without prior approval will not be accepted.
2. Damaged or Incorrect Items
2.1 Please inspect your order upon delivery and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We’ll work to resolve the issue quickly by offering a replacement or full refund, including covering any return shipping costs if the error is on our part.
3. Exchanges
3.1 If you would like to exchange an item:
- The quickest way is to initiate a return for the item you have, and once it’s accepted, place a new order for the replacement.
4. Refunds
4.1 Once we’ve received and inspected your return, we’ll notify you about the approval or rejection of your refund.
4.2 If approved, you’ll be automatically refunded to your original payment method.
- Please allow some time for your bank or credit card company to process the refund, this can take up to three to four days to clear..
5. Late Delivery
We understand how frustrating delayed deliveries can be and strive to ensure your orders arrive on time. However, if your order is significantly delayed beyond our expected delivery time:
- Contact us at service@metalpolishingsupplies.co.uk, and we’ll investigate the matter promptly.
- If the delay is due to circumstances within our control, we’ll work with you to resolve the issue, including offering a refund or replacement if necessary.
6. Contact Us for Returns or Questions
If you have any questions about returns or need assistance, please contact us:
- Email: service@metalpolishingsupplies.co.uk
- Phone: 0800 988 7020
Our Commitment
At Metal Polishing Supplies UK Ltd, we value your trust and will always strive to provide top-notch customer service. Whether it’s a return, exchange, or inquiry, our team is here to make your experience smooth and stress-free.
